So we have a new update Please read I am finding this funnier and funnier:
Ok as you know that last thing we heard was ok we will send you new foggers FREE of charge right.......HAHAHA here is the next string of emails:
> >Please email me the copy of receipt on the 1000 watt fogger.
Sure here are both receipts, the one for the 100 watt and the one for
>the ground fogger. I circled the items that are in concern. Please
>send me an email letting me know that you received these.
OK Now this one cracks me up....
Sent at 8:49 PM
Thanks, we will ship you a ground fogger and a 1000 watt fog machine
Sent at 8:50PM
Please ship the machines back at your expense and I will send the
replacement free of cost and charge.
YOU HAVE GOT TO BE JOKING ME!!!!!!!!!!!!
So this is what I had to say!!!
Please explain to me why I would want to send the machines back to you at MY COST?!?! To send these it will cost me close to $30.00!! So yet again I will waste money with your company, I was under the obvious IMPRESSION that your company was going to make this problem up to it's customers and now I find out I will be spending more money. No way, this is a joke..... you might want to be more careful what you say to people and in what you promise. The first email I received back was saying that "Hi Chris; Please give us your address we will replace free of cost for you.Thnx.
rajpal. How is this free of cost? Nothing was stated about me having to pay for the shipping! So let me be clear at this point you want them back that's fine since they have no use for me, but I AM NOT PAYING for the shipping your company will and second I will be going to 5 on your side about your product and to everyone on the Haunted forums and anywhere else I can. I will personally explain to people your IDEA of customer service at it's finest, a JOKE! I thought you might want to see what others have to say about your product....
"I bought the 1000w model last year, heated it up, worked great, ran all my chiller tests, worked great.. couple nights before halloween, fired it up for my family and friends, 2 hours later, dead.
The reservoir was kept topped off the entire night, I absolutely refuse to buy any fitco fog machines from here on out.
I contacted Party City and they flat out refused to refund or exchange, I can understand not refunding seasonal merchandise, but this is ridiculous.
For a budget Fog machine, Lite f/x or Gemmy is going to be your best bet."
oh look another.....
"My brand spanking new fogger quit working last night after a total of 2 operation hours, wondering if anyone else has had problems with the Fitco line and if there is anything I can do to fix it?
I called around town and no one has them in stock so im stuck without fog this year after spending quite some time and money building a fogger chiller
The pump vibrates like mad, reminded me of when I fist started it up for a quick test the first time and the pump needed to be primed."
SO Rajpal it seems that your product isn't looking so great and we aren't the only people having issues with these foggers.